Support
Need a hand?
Email support@lifesweeper.com and a real person replies, usually within a day.
My inbox won't connect
Check you used the right email address, and if your provider asks for an app password, use that instead of your normal one. If it still fails, email us with the provider name and we'll get it working.
My scan looks slow or stuck
Big inboxes take a few minutes. You can close the tab - it keeps going. If nothing has moved after 30 minutes, email us.
I want my data gone
Open Settings and choose “Clear my results” or “Delete my account”. Both happen straight away. Can't sign in? Email us from the same address.
Billing, plans and refunds
Your first scan is free with 20 cleanups. Lifesweeper Complete is A$12.95 once; Pro is A$7.95 a month or A$59.95 a year. Payments run through Paddle, and you can ask for a refund within 30 days for any reason.